Hosted Auto-Attendant
IPgallery offers a Hosted Auto-Attendant service based on its Converged network service controller. The solution is totally network agnostic, and the same application can deliver service over a variety of different networks including wireline, wireless, VoIP and broadband. The Hosted Auto-Attendant incorporates highly flexible IVR features delivered via cost-efficient IP media servers and with fully configurable announcements.
The advantage of the hosted service for SMB customers is that it provides all automated attendant functionality over the network using the enterprise’s existing phone lines, without the need for additional on-premises equipment.
The service provider can offer high levels of customization without adversely impacting operating margins. Most features – including all aspects of announcement creation and management – can be fully customized by the end-users themselves, using either a Web or IVR interface. And because service is delivered over the network, The Hosted Auto-Attendant supports geographically distributed enterprises and those with small, far-flung branch offices.
The Hosted Auto-Attendant service provides a solid basis for the layering of additional features and highly attractive feature bundling. All resources, including the scalable IVR capabilities, are generic and can be efficiently shared among multiple services running on the same platform.
Incremental feature additions and modifications can be implemented rapidly and at low cost.
Main features
- Flexible inbound voice menus
- Direct routing by extension number
- Night service
- Time-dependent routing (TDR)
- Selective inbound call blocking
- Configurable limit on number of concurrent calls
- Support for incoming faxes to predefined device
- Re-routing of inbound calls in case of busy or no answer
- Caller notification on routing (e.g. to mobile or long distance)
- Corporate directory
- Call transfer
- Statistics and reports
Network IVR
- DTMF or ASR based IVR
- Hosted on the network using IP-based media servers (no switch-based VRUs required)
- Menus and IVR rules fully self-customizable by the end user via Web or telephone
- Full announcement management (including multiple languages) accessible by the service provider and end user online
Self-Provisioning
- Full self-provisioning by the customer using Web or IVR interfaces:
- Creation and maintenance of multi-level voice menus via intuitive Web interface
- Direct announcement recording via PC or telephone
- Announcement upload as .wav files in multiple formats
- Complete enterprise directory creation and maintenance
- Time-dependent routing (TDR) specification
Advanced feature options
- Origin-dependent routing (ODR)
- Automatic call distribution (ACD) functionality based on fixed percentages for small call center operations
